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Terms & Conditions / Privacy Policy
This page outlines the general terms of service for Andertons Extra and describes our data privacy policy.
When you create an Andertons Extra account, you also have an account that can be used on the Andertons.co.uk online store. Should you wish to use the Andertons store, you should also read our online store terms and privacy policy.
Andertons Extra Terms of Service
Introduction & General Statement
These terms of service exist to further clarify details about the Andertons Extra service in order to protect both “you”, the consumer of the service, and “us” (Andertons Music Co.) the provider of the service.
By subscribing to Andertons Extra or using the AndertonsExtra.com website you are agreeing in full to these terms, so please read them carefully before proceeding.
Subscription to the Service
Your Membership
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Payment & Billing
Your billing cycle will be dependent on the date on which you signed up for Andertons Extra, and the billing period you selected when you signed up.
On your payment date, we will automatically attempt to charge your payment method on file. You can view your next payment date, manage your payment methods and update expired cards by logging in and going to My Account > Manage Subscription. We will endeavour to warn you in advance of cards which are due to expire soon so you can update your payment method.
When a payment is due, if we are unable to take payment from your payment method on file, or you have removed all payment methods from your account, we will send a series of reminder emails to add a new payment method. If we have still been unable to take payment after 9 days, your subscription will be terminated with immediate effect. You will no longer have access to the service, and no refund will be issued.
Cancellation
Should you wish to cancel your subscripton you can do so from the "My Account" area. Your subscription will be scheduled for cancellation and you will have access to the service until the end of the term you have paid for, after which time your access will be automatically revoked. We will cease charging your payment method on file.
Upon cancellation you will not be entitled to any refund for any historical subscription period, or for any unused days of the current subscription period.
Changes to The Service Offering or Price
Andertons may change the price of the Andertons Extra service at any time with notice. Should changes to the service be imposed, we will do so with one calendar month's notice, and contact affected subscribers to notify them of the change.
Over time, Andertons may offer additional tiers of service which grant more or fewer benefits to existing or new customers. Should you wish to change your service, please log into your account and contact us.
Andertons from time to time may offer promotions to existing or new customers which grant users additional benefits or services. Andertons retain sole discretion as to which customer/s are eligible for such promotions. Eligibility for promotions will be communicated in on-site and email communications to users as appropriate.
Withdrawl of Service
Andertons may terminate this service at any time without notice. Upon any termination of service, we will stop providing the benefits of Andertons Extra, and stop charging all customers for those benefits.
You will not be entitled to any refund for any historical subscription period, or for any unused days of the current subscription period. Any outstanding payments related to the service will be due in full immediately. Your data will be retained only as long as necessary after termination to facilitate the activities required to conclude the service.
Andertons will endeavour to notify subscribers in advance of any termination where possible.
Use of The Service
Access to The Service
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Personal Information & Security
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Fair Usage & Abuse
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Complaints Policy
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Intellectual Property
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Copyright Infringement Policy
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Warranty Disclaimer
YOU AGREE THAT THE ANDERTONS EXTRA SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. YOUR STATUTORY RIGHTS AS A CONSUMER REMAIN UNAFFECTED.
Indemnification
You agree to indemnify and hold Andertons harmless from and against all damages, losses, and expenses of any kind including reasonable legal fees and costs related to your use of the Andertons Extra service or your violation of any law or the rights of a third party through using the service.
Additional Terms & Conditions
Third Parties
In addition to these terms of service, which you enter into by using the Andertons Extra service, you should be aware of and comply with all applicable third party provider terms.
A comprehensive list of third parties is shown within our Privacy Policy.
Errors and Omissions
To the best of our knowledge, the information displayed on this website, including these terms and conditions, is correct at time of writing, and we will endeavour to correct any incorrect information quickly as soon as it comes to our attention. Errors and ommissions excepted.
Changes and Amendments
We shall have the right, at our sole discretion, to modify, add, or remove any terms or conditions from these Terms of Service without notice or liability to you.
Any changes to these Terms shall be effective immediately following the posting of such changes.
By using the service, you agree to review this page occasionally and agree that your continued use of the service shall constitute your acceptance of all such changes.
We will endeavour to notify users of the service, by email, of any changes to these terms and conditions that we believe will have a significant, material impact to you, the end user.
Feedback and Concerns
Your Feedback
If you need to raise a concern or provide feedback on the Andertons Extra service, we'd be more than happy to hear from you.
If you are an Andertons Extra user, please log into your Andertons Extra account where you can contact us by email. If you are not an Andertons Extra user, you can write to us below or contact us online at www.andertons.co.uk.
Contact Details
Andertons Music Co.
58 & 59 Woodbridge Road, Guildford, Surrey
GU1 4RF, United Kingdom
Telephone: 01483 456777
VAT Number: 211 457 986
Andertons Extra Privacy Policy
Andertons Music Co. is committed to preserving the privacy of our users through responsible and minimal collection & use of personal data (or PII - personally identifiable information) and anonymised user data. We use this data to facilitate and improve the core Andertons Extra service.
We pledge to keep your information safe, process it securely, use it only for the purposes stated, always for the good of you, the end user, and never to sell it to third parties.
For your protection, we're registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
Andertons Music Co. is the controller of your personal information for the Andertons Extra service. We additionally use third-party data processors, the details of whom are provided below.
This privacy policy outlines in detail how Andertons Extra uses data, where data is processed and stored, and by whom, and how we use features such as cookies to enhance the experience for end users of the Andertons Extra service.
Data Protection
Secure processing of data
All communications from Andertons Extra that involve transmission of information (including PII and payment information) between your browser and servers owned or provisioned by Andertons Music Co. are done over https (SSL) connections. https is a secure connection protocol, widely used on the internet to transmit encrypted information between computers.
To verify that your connection is secure at all times, you must look for the padlock symbol in your web browser, and you must not submit any personal information if your browser. For further information on the veracity and cryptographic strength of our SSL certificate, you can inspect the certificate details using your web browser.
How we use your personal information
When you sign up for an Andertons Extra account, you are giving Andertons Music Co. personal data including your name, email address, and contact details.
The purpose of processing and retaining subscribers' personal information is to enable us to fulfil the subscription payment transaction, to allow us to identify Andertons Extra subscribers ongoing as individuals who have a transactional agreement with Andertons Music Co, and to enable us to communicate with subscribers about their Andertons Extra service, primary via email.
The details provided are processed by a small number of third party providers, and stored on servers which are owned, managed or provisioned by Andertons Music Co. and our trusted third party technology providers.
Andertons will retain personal information for the purposes of providing the Andertons Extra service only as long as necessary. If, at any time, you wish for your personal information to be erased from Andertons' systems, please see the Right To Be Forgotten section below.
Email communications
When you subscribe to Andertons Extra, you are giving us permission to communicate with you, primarily by email, solely in relation to the effective provision of the Andertons Extra service and its benefits to you. We will send invoices and payment confirmations, missed payment reminders, and subscription information to your registered email address.
We additionally offer you the opportunity to opt into email marketing communications when you sign up for a new Andertons account. If you opt in to marketing, we may email you for the purpose of marketing Andertons' brand and services including Andertons Extra and the www.andertons.co.uk online retail store.
If you do not opt in to email marketing, we will still send you communications necessary for the provision of the Andertons Extra service.
How we use anonymous user data
By using the AndertonsExtra.com website, you are inherently providing anonymous user data to Andertons Music Co. which may be analysed, solely, by a small number of employees of Andertons Music Co. and our trusted I.T. partners, in order to provide a better experience for all users.
The purpose of collection anonymous user data is to analyse, in aggregate, user behaviour, and ultimately provide the best possible experience for users of the Andertons Extra service.
Users who are not logged-in to Andertons Extra are not identifiable to Andertons employees or third parties via any of our analysis tools.
For logged in users, we may send an anonymous "user ID" to our third party analytics tool (Google Analytics). This ID does not contain any personally identifiable information that would disclose your identity to Google. It is used to help administrators of Andertons Extra understand how users use the site across multiple different devices.
Third parties
Andertons use the following 3rd party providers to facilitate the Andertons Extra service. Services marked with an asterisk (*) either have access-to or process your personal data, whereas services without an asterisk are not processors of your personal data, but may use anonymised user data in order to inform Andertons Extra staff of general user behaviour traits or to facilitate a feature of the AndertonsExtra.com website.
Our trusted partners each have their own privacy policies and terms and conditions. Andertons Music Co. has no control over these, and they may change over time. We will endeavour to monitor any such changes, and terminate our use of their services, should we deem their privacy policy to be in conflict with our own or in any way a threat to your privacy.
- Chargebee*
- DB-IP*
- Deeper Than Blue*
- Emarsys*
- HCL Commerce*
- Imgix
- Google Analytics
- Google Cloud Platform*
- Paypal*
- Sparkstone*
- Stripe*
- Vixy Video Platform
- Westlake I.T.*
- Zendesk*
Where a service has access-to / is processing your personal information, more detail is provided in the next section: Storage and processing of your information.
Storage and processing of your information
When you submit personal information to Andertons Extra, you are allowing us to store or process this information for the purposes of providing the Andertons Extra service and its benefits in exchange for your subscription fee. We are unable to provide the service advertised without processing (and, in some cases, storing) these details.
The following sections describe how the providers above may view or process your PII (personal data).
Chargebee
Chargebee are a technology provider who help us manage subscription cycles, so we know when to charge subscribers, and end their subscriptions. We provide them with your name and your Andertons user account ID. This enables our team to identify your subscription easily using Chargebee’s management tools and help to correct any issues with your subscription.
Your personal data is stored on servers in the following locations: United States, Germany.
DB-IP
DB-IP receive your IP address which does not contain PII per se but does give us a hint to your location in the world. We use this information to personalise AndertonsExtra.com to your locale, for example by offering you the most appropriate currency for the region you are in.
Deeper Than Blue, HCL Commerce, Sparkstone & Westlake I.T.
These are trusted technology partners who help us to run our www.andertons.co.uk online store, retail back-end systems and company I.T network.
When you create an Andertons Extra account, you are getting benefits which span the whole Andertons offering e.g. free shipping on www.andertons.co.uk or access to subscriber-only deals online or in our Guildford store.
In order to facilitate these benefits, the online store and retail store customer databases have access to the account data you provide via AndertonsExtra.com.
Therefore, employees at these providers could view your data. Your data will only be accessed by these third parties if Andertons request that they do so, for the specific purpose of resolving an issue or improving the services we provide to our customers.
Your personal data is stored and processed on servers in the following locations: United Kingdom, Germany.
Emarsys
Emarsys is the tool we use to manage our email communications. In order to send you emails relating to the management of your Andertons Extra subscription, we store your name, email address and subscription information in Emarsys' database.
Emarsys is also the tool we use to facilitate sending marketing emails to users of www.andertons.co.uk and AndertonsExtra.com who opt-in to our marketing mailing list. If you are opted in, we may supply Emarsys with further data such as your Andertons retail purchase history. This information enables us to segment our email list and send more-relevant, less-“spammy” emails.
Your personal data is stored and processed on servers in the following locations: Countries Within The European Union
Google Cloud Platform
We host the AndertonsExtra.com website on GCP. Google provide us with private environments (virtual servers) where we run our bespoke website application. Google do not have access to your personal data.
When you log in, you are sending your encrypted email address and password, over a secure SSL connection, to our website application, which will then process these to verify your identity.
Google Cloud Platform does not store any PII on behalf of the Andertons Extra service.
Your login data is processed on servers in the following locations: United Kingdom, The Netherlands
Paypal & Stripe
Depending on how you choose to pay for your Andertons Extra subscription, one of these providers will process your payment information. When you enter your card details, you are submitting them over a secure SSL connection, directly to Stripe (for card payments) or Paypal. No other services process your payment method data.
Chargebee manage the checkout technology which processes your initial subscription payment and ongoing regular payments. Chargebee are fully PCI DSS compliant.
Your payment card data is not stored, but PII including your name and billing address is stored in Stripe/Paypal, and your payment method is “tokenized” so that it can be charged again at each subscription renewal date.
Your personal data is stored and processed in servers in the following locations: Any country in which Stripe & Paypal deems compliant according to their own data protection policies. Stripe | PayPal.
Zendesk
If you choose to contact us via any of the forms provided on AndertonsExtra.com, you are submitting personally identifiable information which will be processed and stored by Zendesk which is a customer services communication management tool.
Your email address and name may be stored for the purposes of responding to your communication.
Your personal data is stored and processed in servers in the following locations: United States, Countries within the European Economic Area.
Distribution of information
We may share information with governmental agencies or private companies assisting us in fraud prevention or investigation. We may do so only when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. We will not provide your information to any other company or organisation for marketing purposes.
Cookies & Device Storage
Andertons Extra uses cookies and device storage to deliver the best possible experience to our subscribers.
A cookie is a piece of data that is stored on your device in order to remember a piece of information so that when you return to the website at a later time, we can effectively provide an experience which is better for you in a number of ways; typical usages of cookies and device storage include personalisation, security, analysis, and recall of information.
The following headings describe how we use cookies and device storage to provide a better experience for AndertonsExtra.com users:
Keeping you logged in to AndertonsExtra.com
We use cookies so that you don’t have to log in every single time you visit Andertons Extra. In short: we “remember” you by assigning your device an authentication token after you log in for the first time. You will remain logged in until this cookie expires, is deleted, or you choose to log out.
Personalising your Andertons Extra experience
We use cookies to store information on your device which we can then use to provide a more personalised website experience. For example: we send your IP address to a 3rd party service (DB-IP) who tell us where in the world they think the user of that IP address may be located (geolocation detection).
This tells us, for example, that you may be in the UK, and that your primary language is probably English and primary currency is probably £GBP. We store this information in a cookie then use it during subsequent visits to the site to show you prices in £GBP, and www.andertons.co.uk delivery benefits which are relevant to the UK.
Improving site performance
Your browser allows us to store small amounts of data in a local cache (device storage). We leverage this functionality to provide a faster site experience for you. By storing files and data in your browser cache, you do not have to download them more than once. This reduces your bandwidth consumption, and means that the site loads pages faster.
Analytics
In order to improve the overall experience for all users and understand user behaviour and website errors, we use a website traffic analysis tool (Google Analytics) which is supported by cookies. These cookies enable the analytics tool to differentiate between different users.
Google Analytics receives no PII and the data we analyse is aggregated and anonymous. If you wish to read more about how cookies facilitate Google Analytics, click here.
Cookies set by payment providers
We use third parties to manage the checkout experience on AndertonsExtra.com. These parties may set cookies on your device as part of the checkout experience (for a number of reasons including fraud prevention) that are not directly within the control of Andertons Music Co. You should refer to the cookie policies for Chargebee, Stripe and Paypal for more information on how and why these providers use cookies.
Note: Cookies are an important part of the Andertons Extra website application. Should you wish to use AndertonsExtra.com with some or all cookies disabled, or if you wish to use ad-blocking technologies that may suppress cookies, we are unable to guarantee normal functioning of the platform.
Right To Be Forgotten
Users who provide personal data to Andertons Music Co. also have a “right to be forgotten”; that is the right for all the PII (personally identifiable information) that they have provided to Andertons to be permanently erased from all of Andertons' information systems.
Should you be an existing Andertons Extra or Andertons retail customer, you can exercise your right to be forgotten at any time.
To request that all your personal data is deleted, click here to contact the Andertons Music Co. customer services team, who will ensure your data is removed from all Andertons systems.
Note: Should you wish to do this, it will result in the immediate termination of your Andertons Extra subscription.
Leaving This Website
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Having said this, we abide by this privacy policy to the greatest extent we can, and we aim to only link to safe and reputable sites. All external services are governed by their own terms and privacy policies.
Further Privacy Concerns
If you have any questions, concerns, or comments about our privacy policy please log into your Andertons Extra account where you can contact us by email. If you are not an Andertons Extra user, please visit Andertons.co.uk and contact us there.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
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A new version of Andertons Extra is available.