Andertons Extra Terms of Service
Use of The Service
Access to The Service
Anyone under the age of 13 should be supervised by an adult when using the service. You must use the service only as intended and not attempt in any way to sabotage or devalue the content, categorisation or website itself.
Personal Information & Security
Andertons understands that your personal information is of the utmost importance and are committed to storing your data in a safe and secure way. By using Andertons Extra you agree to allow Andertons to store any personal data relevant to the service. We will store this data on our own servers and not share it with any third parties unless otherwise stated. Andertons uses analytics and tracking services to improve the user experience on Andertons extra. By using the site you are agreeing to the use of these data services.
Fair Usage & Abuse
By using Andertons Extra you agree only to use the service for your own personal viewing and viewing within your household. Use of the service must not be shared with parties external to your household. Andertons Extra should be used for private viewing only, public showings of any content from the platform is strictly forbidden.
As an Andertons Extra user you agree not to use the platform in any malicious ways including but not limited to: Any form of sublicensing
- Copying, downloading, modifying or redistributing any content stored on Andertons Extra
- Using any automated software to access or navigate around Andertons Extra
- Inserting any form of code or program intended to change any part of Andertons Extra
- Using any datamining or similar data extraction process to gain access to private data
Andertons takes complaints seriously and aims to act on and resolve any complaints received in a discrete and timely manner. If you or any Andertons Extra user has a complaint, please raise it using our ‘Report a Problem’ form found at the bottom of every Andertons Extra webpage.
As an Andertons Extra user you agree not to download or keep an archive of any content on Andertons Extra. You must also not reproduce any content on Andertons Extra on any other site without permission. You must not attempt in any way to reverse engineer the Andertons Extra site for any reason.
Copyright Infringement Policy
All content available on Andertons Extra is owned by Andertons Music Company and is protected under copyright law. Any unlawful copying, distributing, editing or downloading of any content on the site is forbidden. Andertons Music Company retains the right to revoke your account if you are found to have had any part in any of the above malpractices.
YOU AGREE THAT THE ANDERTONS EXTRA SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. YOUR STATUTORY RIGHTS AS A CONSUMER REMAIN UNAFFECTED.
You agree to indemnify and hold Andertons harmless from and against all damages, losses, and expenses of any kind including reasonable legal fees and costs related to your use of the Andertons Extra service or your violation of any law or the rights of a third party through using the service.
Additional Terms & Conditions
In addition to these terms of service, which you enter into by using the Andertons Extra service, you should be aware of and comply with all applicable third party provider terms.
Errors and Omissions
To the best of our knowledge, the information displayed on this website, including these terms and conditions, is correct at time of writing, and we will endeavour to correct any incorrect information quickly as soon as it comes to our attention. Errors and ommissions excepted.
Changes and Amendments
We shall have the right, at our sole discretion, to modify, add, or remove any terms or conditions from these Terms of Service without notice or liability to you.
Any changes to these Terms shall be effective immediately following the posting of such changes.
By using the service, you agree to review this page occasionally and agree that your continued use of the service shall constitute your acceptance of all such changes.
We will endeavour to notify users of the service, by email, of any changes to these terms and conditions that we believe will have a significant, material impact to you, the end user.
Feedback and Concerns
If you need to raise a concern or provide feedback on the Andertons Extra service, we'd be more than happy to hear from you.
You can write to us below or contact us online at www.andertons.co.uk.
Contact DetailsAndertons Music Co.
58 & 59 Woodbridge Road, Guildford, Surrey
GU1 4RF, United Kingdom
Telephone: 01483 456777
VAT Number: 211 457 986
Andertons Music Co. is committed to preserving the privacy of our users through responsible and minimal collection & use of personal data (or PII - personally identifiable information) and anonymised user data. We use this data to facilitate and improve the core Andertons Extra service.
We pledge to keep your information safe, process it securely, use it only for the purposes stated, always for the good of you, the end user, and never to sell it to third parties.
For your protection, we're registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
Andertons Music Co. is the controller of your personal information for the Andertons Extra service. We additionally use third-party data processors, the details of whom are provided below.
Secure processing of data
All communications from Andertons Extra that involve transmission of information (including PII and payment information) between your browser and servers owned or provisioned by Andertons Music Co. are done over https (SSL) connections. https is a secure connection protocol, widely used on the internet to transmit encrypted information between computers.
To verify that your connection is secure at all times, you must look for the padlock symbol in your web browser, di not submit any personal information if this is not visible. For further information on the veracity and cryptographic strength of our SSL certificate, you can inspect the certificate details using your web browser.
How we use your personal information
The purpose of processing and retaining users' personal information, where relevant, is to communicate with them about the Andertons Extra service, primarily via email.
The details provided are processed by a small number of third party providers, and stored on servers which are owned, managed or provisioned by Andertons Music Co. and our trusted third party technology providers.
Andertons will retain personal information for the purposes of providing the Andertons Extra service only as long as necessary. If, at any time, you wish for your personal information to be erased from Andertons' systems, please see the Right To Be Forgotten section below.
How we use anonymise user data
By using the AndertonsExtra.com website, you are inherently providing anonymous user data to Andertons Music Co. which may be analysed, solely, by a small number of employees of Andertons Music Co. and our trusted I.T. partners, in order to provide a better experience for all users.
The purpose of collection anonymous user data is to analyse, in aggregate, user behaviour, and ultimately provide the best possible experience for users of the Andertons Extra service.
Andertons use the following 3rd party providers to facilitate the Andertons Extra service. Services marked with an asterisk (*) either have access-to or process your personal data, whereas services without an asterisk are not processors of your personal data, but may use anonymised user data in order to inform Andertons Extra staff of general user behaviour traits or to facilitate a feature of the AndertonsExtra.com website.
- Deeper Than Blue*
- HCL Commerce*
- Google Analytics
- Google Firebase
- Google Cloud Platform*
- Vixy Video Platform
- Westlake I.T.*
Where a service has access to / is processing your personal information, more detail is provided in the next section: Storage and processing of your information.
Storage and processing of your information
When you submit personal information to Andertons Extra, you are allowing us to store or process this information for the purposes of providing the Andertons Extra service and its benefits. We are unable to provide the service advertised without processing (and, in some cases, storing) these details.
The following sections describe how the providers above may view or process your PII (personal data).
DB-IP receive your IP address which does not contain PII per se but does give us a hint to your location in the world. We use this information to personalise AndertonsExtra.com to your locale, for example by offering you the most appropriate currency for the region you are in.
Deeper Than Blue, HCL Commerce, Sparkstone & Westlake I.T.
These are trusted technology partners who help us to run our www.andertons.co.uk online store, retail back-end systems and company I.T network.
Employees at these providers could view your data. Your data will only be accessed by these third parties if Andertons request that they do so, for the specific purpose of resolving an issue or improving the services we provide to our customers.
Your personal data is stored and processed on servers in the following locations: United Kingdom, Germany.
Emarsys is the tool we use to facilitate sending marketing emails to users of www.andertons.co.uk and AndertonsExtra.com who opt-in to our marketing mailing list. If you are opted in, we may supply Emarsys with further data such as your Andertons retail purchase history. This information enables us to segment our email list and send more-relevant, less-“spammy” emails.
Your personal data is stored and processed on servers in the following locations: Countries Within The European Union
Google Cloud Platform
We host the AndertonsExtra.com website on GCP. Google provide us with private environments (virtual servers) where we run our bespoke website application. Google do not have access to your personal data.
When you log in, you are sending your encrypted email address and password, over a secure SSL connection, to our website application, which will then process these to verify your identity.
Google Cloud Platform does not store any PII on behalf of the Andertons Extra service.
Your login data is processed on servers in the following locations: United Kingdom, The Netherlands
If you choose to contact us via any of the forms provided on AndertonsExtra.com, you are submitting personally identifiable information which will be processed and stored by Zendesk which is a customer services communication management tool.
Your email address and name may be stored for the purposes of responding to your communication.
Your personal data is stored and processed in servers in the following locations: United States, Countries within the European Economic Area.
Distribution of information
We may share information with governmental agencies or private companies assisting us in fraud prevention or investigation. We may do so only when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. We will not provide your information to any other company or organisation for marketing purposes.
Cookies & Device Storage
A cookie is a piece of data that is stored on your device in order to remember a piece of information so that when you return to the website at a later time, we can effectively provide an experience which is better for you in a number of ways; typical usages of cookies and device storage include personalisation, security, analysis, and recall of information.
Keeping you logged in to AndertonsExtra.com
Personalising your Andertons Extra experience
This tells us, for example, that you may be in the UK, and that your primary language is probably English and primary currency is probably £GBP. We store this information in a cookie then use it during subsequent visits to the site to show you prices in £GBP, and www.andertons.co.uk delivery benefits which are relevant to the UK.
Improving site performance
Your browser allows us to store small amounts of data in a local cache (device storage). We leverage this functionality to provide a faster site experience for you. By storing files and data in your browser cache, you do not have to download them more than once. This reduces your bandwidth consumption, and means that the site loads pages faster.
Analytics & Push Notifications
In order to improve the overall experience for all users and understand user behaviour and website errors, we use a website traffic analysis tool (Google Analytics) which is supported by cookies. These cookies enable the analytics tool to differentiate between different users.
If you opt in to Push Notifications, we will store a cookie to save this preference. This enables us to send you notifications to your device(s) using Google Firebase. Google Analytics receives no PII and any data collected is anonymous.
Google Analytics receives no PII and the data we analyse is aggregated and anonymous. If you wish to read more about how cookies facilitate Google Analytics, click here.
Note: Cookies are an important part of the Andertons Extra website application. Should you wish to use AndertonsExtra.com with some or all cookies disabled, or if you wish to use ad-blocking technologies that may suppress cookies, we are unable to guarantee normal functioning of the platform.
Right To Be Forgotten
Users who provide personal data to Andertons Music Co. also have a “right to be forgotten”; that is the right for all the PII (personally identifiable information) that they have provided to Andertons to be permanently erased from all of Andertons' information systems.
Should you be an existing Andertons Extra or Andertons retail customer, you can exercise your right to be forgotten at any time.
To request that all your personal data is deleted, click here to contact the Andertons Music Co. customer services team, who will ensure your data is removed from all Andertons systems.
Leaving This Website
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Further Privacy Concerns
We reserve the right to make changes to this policy. Any changes to this policy will be posted.